Buyer Agreement

1. Purchase Terms

All sales conducted through the Platform are considered final once the pet has been delivered and the Buyer has signed the delivery acknowledgment. Buyers are encouraged to inspect pets thoroughly upon arrival.

2. Health Verification Window

Pet Store prioritizes the health of every animal. As a Buyer, you have a 24-hour window from the time of delivery to have the pet examined by a licensed veterinarian.

• Any life-threatening congenital conditions must be reported to Pet Store and the Seller within this 24-hour window.
• Reports must be accompanied by a signed veterinary certificate from a KVA-registered practitioner.

3. Ownership Responsibility

Upon successful delivery and acceptance, the Buyer assumes full legal and financial responsibility for the pet’s welfare. This includes:

• Providing appropriate nutrition and shelter.
• Ensuring timely vaccinations and medical care.
• Complying with applicable animal welfare and pet-ownership laws in your region.

4. Payments & Security

To ensure your protection, all payments must be made through the Platform's secure checkout (card, mobile money, or other methods shown at checkout). Pet Store does not guarantee transactions made directly to Sellers outside of our system.

5. No-Refund Policy

Due to the nature of live animal sales, refunds are only issued under exceptional circumstances where a pre-existing, life-threatening condition is verified by a third-party veterinarian within the health verification window.

6. Code of Conduct

Buyers agree to communicate respectfully with Sellers and Platform staff. Harassment, fraud, or misuse of the platform's review system will lead to account suspension.