Ground Transport Agreement

1. Safety & Welfare Standards

The safety of the animal is the highest priority. All transport providers must:

• Use climate-controlled vehicles with adequate ventilation.
• Utilize secure, IATA-approved crates appropriate for the size of the animal.
• Provide regular breaks (every 2-3 hours) for hydration and exercise during long-distance trips.

2. Liability & Insurance

Transport Providers assume full responsibility for the animal's safety from the moment of pickup until successful delivery.

• Providers must maintain adequate insurance coverage for animal transport.
• In the event of injury or illness occurring during transit due to negligence, the Provider is liable for all resulting veterinary costs.

3. Pickup & Delivery Protocol

Providers must verify the identity of the person handing over the animal and the person receiving it. A digital or physical delivery note must be signed at both ends of the journey.

4. Feeding & Medication

Providers must follow specific feeding, hydration, and medication schedules provided by the owner in writing at the time of booking.

5. Emergency Procedures

In case of a medical emergency during transit, the Provider is authorized to take the animal to the nearest qualified veterinarian. The Provider must notify the owner and Pet Store immediately.

6. Permits & Licensing

Providers must possess all permits and licenses required for the commercial movement of live animals in the regions they serve.